General Motors Co

Reviews about General Motors Co

• Kevin Campbell

  Oct, 11 2018
  ★ ☆ ☆ ☆ ☆
  We own a 2009 Chevrolet Malibu. We purchased it new in 2009 from the dealership. This vehicle has 134000 miles on it and has been maintained exceptionally well. Since 2014, my wife has been experiencing brake light malfunctions with this vehicle. The brake lights will stay on and not go off, or not even work at all!!! After the first Service Bulletin in 2014 was accomplished, it went away for a little while, but then returned. After taking to a dealership about a month ago, we were notified that the BCM (Body Contol Module) has failed and most likely due to the fluctuating voltage going to the BCM. Oh, did I mentioned we paid out of pocket to fix the Brake Sensor!!
  
  We recieved a letter from GM about 2 weeks ago that mentioned a repair for this, so we had hope. After taking it to the dealership, they informed us that the BCM was pretty much shot and we needed a new BCM. This is $500 repair. After mulitple calls to the GM "customer service" number, we were basically told to go and pound sand... This is an issue that GM (Chevrolet) has known about for some time now and refuses to acknowledge that it has a problem. A few things bother me here... To start, the "customer service" department is in the Philippines! That's absolutley the most idiotic thing I've ever heard of! Second, Chevrolet (GM) has lost this customer for life!! I will be an advocate to as many people as I possibly can about steering clear from GM. There customer service is horrible, and their products are garbage!! They're not what they used to be when I was growing up... I'll carry this through as high as I need to!

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